Best Helpdesk Ticket Ever.

Perfectly Random, but I saw an escalation come through today that made me laugh:

When trying to call a number, which should go to a school district in Alaska, it’s routing odd, and ending up with a little girl answering, who then sings to the person from our company making the call. It’s actually been tested on CIC and Lync, same results. When Jake calls from his cell phone, it rings through correctly. The fact that it’s Lync and CIC may point to carrier, based on how calls are routing, will verify and discuss after review of Dial Plan and Call ID info in logs.

Our dial plans are probably screwed up… but this made me laugh.

Leave a Reply

%d bloggers like this: